Public Inquires

Issues that present an immediate risk to public safety, significant roadway damage, or an imminent threat to life, health, or property.

Examples:

• Sheriff Dispatch relayed on-call request

• Roadway washouts or failures

• Fallen trees blocking travel lanes

• Flooding across the roadway

• Missing or severely damaged traffic control devices

• Sinkholes or major pavement failures

• Hazardous debris creating an immediate traffic hazard

• Bridge or culvert failures

Response Expectation:

• Immediate notification to on-call staff and or supervisor staff.

• Field assessment as soon as practical.

• Emergency mitigation or traffic control measures implemented as needed.

• Remains active until the hazard is addressed or appropriately controlled.

Issues that do not present an immediate public safety hazard but require prompt evaluation and corrective action to prevent deterioration or service disruption.

Examples:

• Developing drainage failures

• Significant potholes

• Road surface damage affecting travel quality

• Plugged culverts causing localized drainage concerns

• Shoulder erosion

• Sign damage not creating an immediate safety concern

• Access concerns affecting multiple users

Response Expectation:

• Logged and reviewed by operations staff.

• Field assessment scheduled within the same work week.

• Work order assigned based on available resources and operational priorities.

Issues that do not present an immediate public safety hazard but require prompt evaluation and corrective action to prevent deterioration or service disruption.

Examples:

• Developing drainage failures

• Significant potholes

• Road surface damage affecting travel quality

• Plugged culverts causing localized drainage concerns

• Shoulder erosion

• Sign damage not creating an immediate safety concern

• Access concerns affecting multiple users

Response Expectation:

• Logged and reviewed by operations staff.

• Field assessment scheduled within the same work week.

• Work order assigned based on available resources and operational priorities.

Priority 3 – General Complaint or Service Request (Monitor and Incorporate into Planned Work)

Issues that do not require immediate action and can be addressed through routine maintenance activities, future work planning, or ongoing monitoring.

Examples:

• Dust complaints

• Requests for additional grading

• Vegetation concerns

• Aesthetic roadway issues

• Requests for roadway improvements

• Minor surface irregularities

• General service suggestions or comments

Response Expectation:

• Logged into the department tracking system.

• Reviewed by the Operations Manager.

• Incorporated into routine maintenance schedules, annual work plans, or future capital planning as resources allow.

• No immediate field response required unless conditions worsen.